ISO/IEC 20000-1 promotes adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. To function effectively, an organization has to identify and manage numerous linked activities. Coordinated integration and implementation of service management processes provides ongoing control, greater efficiency and opportunities for continual improvement.
ISO/IEC 20000-1 is a base standard program in ANAB's fee schedule.
Please refer to the information about the accreditation process at How to Become an ANAB-Accredited Certification Body.
You can view the ISO/IEC 20000-1 application in .pdf format to understand specific requirements but the application process must be completed online via ANAB's EQM database; first-time EQM users must register to create an account.
Available from ANSI:
ISO/IEC 20000-1:2011 Information technology - Service management - Part 1: Service management system requirements
ISO/IEC 20000-1:2005 Information technology - Service management - Part 1: Specification
ISO/IEC 20000-2:2005 Information technology - Service management - Part 2: Code of practice
Available from IAF:
IAF MD 18, Application of ISO/IEC 17021:2011 in the Service Management Sector (ISO/IEC 20000-1)